November 9, 2012

A ‘VERY’ frustrating situation

The Record-Review received this information from the supervisor of the town of Bedford Lee Roberts on Monday morning: “NYSEG is currently estimating that all power will be restored in Bedford by 11 p.m., Wednesday, Nov. 7. We realize this is VERY frustrating but please know that we are working very hard to try and get more accurate information. Although the National Guard is here to work with our DPW crews, NYSEG has only dedicated one crew to our municipality. We know there are many more crews here but they are not communicating with the town.”

In Pound Ridge, meanwhile, supervisor Gary Warshauer and his emergency team had to virtually throw a tantrum to get any attention.

Comments on blogs and emails were scathing. “For four days, nothing was done here,” wrote Paula Cappa from Pound Ridge. “With all the warnings about this hurricane, and after last year’s August and October storms and power outages, there’s no excuse for unpreparedness. NYSEG has surely FAILED to serve Pound Ridge in a timely way.”

Howard Glaser of Gov. Andrew Cuomo’s office wrote in a letter to NYSEG’s CEO Mark Lynch: “Your company seems utterly unable to communicate with local officials or residents, much less the governor’s office.”

“I really hope that you guys will drill down hard on NYSEG,” wrote Lloyd Trufelman, a resident in Katonah. “I guess NYSEG stands for ‘New York Silent Electric & Gas.’

Along with the governor, politicians from county executive Rob Astorino to New York State Senator Greg Ball blasted NYSEG for its performance, or lack thereof.

It’s hard not to pile on NYSEG, particularly when last year, during another debilitating storm, we wrote in this same space:

“Anyone who tried to find accurate information about their power outage was quickly frustrated. Just making a phone call was an ordeal. NYSEG offers a street-by-street analysis of outages and homes that are out. But many residents discovered that they were listed as having power when their houses remained dark.” During that storm, one resident became so frustrated he started disseminating the CEO of NYSEG’s personal email.

There are 6,645 NYSEG customers in Bedford and 2,367 in Pound Ridge. Virtually all of them were out of power, as well as about half of the 1,018 Con Ed customers. This year’s storm dwarfs last year’s two autumn storms in intensity, duration and subsequent damage. This week we watched hardworking and dedicated crews of electrical workers, highway department employees, firefighters, police, ambulance and medical personnel, the Red Cross, and contractors of all kinds, among the many hundreds of residents who are working to make the lives of their fellow man more livable — neighbors sheltering neighbors, sharing power from generators, restaurants and groceries sharing food and meals.

To see the expressions and the hardworking attitude of the hundreds and thousands of workers from states as far away as California and Oregon, it feels not only wrong to cast blame, but almost shameful to feel impatience.

And as we write this, there are hundreds of local residents still without power. Every effort must be made to restore the basic necessities and get every area resident up and running again.

P.S. After we got a chance to get our computers running and check our email once again, we were greeted with this Inbox note: This is your requested payment reminder from NYSEG.”

How tempting to press “Delete.”

If you need aid

New Yorkers recovering from the impact of Hurricane Sandy in Westchester and eight other counties can now register for individual disaster assistance from the Federal Emergency Management Agency.

Assistance for losses sustained any time after the storm, from Oct. 27 on, may include grants for temporary housing and home repairs, low-cost loans to cover uninsured property losses, and other programs to help recover from the effects of the disaster. According to the agency, even those with insurance may be eligible for help from FEMA if their insurance policy does not cover all of their needs. To register, visit or call 800-621-FEMA (3362). All applicants will receive a letter from FEMA regarding the status of their requests for federal assistance. Some will also receive an application for a low-interest disaster recovery loan from the U.S. Small Business Administration.

Read more local coverage of your hometown in this week’s issue of the The Record-Review. Newsstand copies are available at several locations listed above, or subscribe today for convenient home delivery.

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The official newspaper of the towns of Bedford and Pound Ridge, New York



Pound Ridge/Scotts Corners

  1. Scotts Corner Market – Trinity Corners Shopping Center;  55 Westchester Avenue

  2. Pound Ridge Sunoco — 66 Westchester Avenue    

  3. Sam Parker Country Market — 257 Westchester Avenue    

Bedford Village

  1. Bedford Rexall Pharmacy — Hunting Ridge Mall; 424 Old Post Road  

  2. Village Green Deli — Village Green; Routes 22 and 172    

  3. Bedford Shell — Routes 22 and 172 (at blinking light); 848 So. Bedford Road

  4. Village Service Center —193 Pound Ridge Road (at Long Ridge Road intersection)    

Bedford Hills

  1. Bedford Hills Deli – 7 Babbitt Road    

  2. Bueti’s Deli – 526 Bedford Road (Route 117)


  1. NoKA Joe’s – 25 Katonah Avenue    

  2. Steger’s Paper Mill – 89 Katonah Avenue    

  3. Katonah Pharmacy – Katonah Shopping Center; 294 Katonah Avenue   

  4. Bagel Shoppe – Katonah Shopping Center; 280 Katonah Avenue    

  5. Katonah Sunoco – 105 Bedford Road

Mount Kisco

  1. Teamo/Mt. Kisco News – 239 Main Street    

Cross River

  1. Bagel Boys Café – Cross River Shopping Center; Routes 121 and 35    

  2. Cross River Shell Station – Route 35    

  3. Cameron’s Deli –  890 Route 35    

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